frequently asked questions
Do you have a question?
We’ve put together answers to some of the most often asked questions about our events. If you have a specific question you would like us to respond to, please go to 'Contact Us’ and ask us direct.
Q. How much is the admission to the event?
A. Prices vary depending on the type of event (trade or consumer) the industry (craft, garden, travel etc) and also the location (capital city or regional area) of the event. It is best to visit the website for each event and check the entry price specific to each event. For a quick link to the websites of all our events go to the ‘Upcoming Events’ box on the Home page of this website.
Q. How do you get there?
A. Transport and travel details are available on each event website For a quick link to the websites of all our events go to the ‘Upcoming Events’ box on the Home page of this website.
Q. If I were to go by train/bus/light rail what is the procedure?
A. Each event website provides transport information for most means of transport to the relevant venue. Alternatively each venue website also has transport/access information posted.
Q. Where do you park?
A. Each event website normally carries this type of information, or the event venue website often has maps of adjacent parking facilities. Alternatively, go to www.whereis.com.au and type in the venue address for directions and/or a map of the location.
Q. Which exhibitors will be there?
A. We have exhibitor lists posted on each event website from at least 4weeks prior to the event, and these are updated weekly in the month prior to the event. The lists are normally split by products category to make it easier to locate an exhibitor, as well their stand number and often a website link if they have secured a listing with our event-website marketing.
Alternatively, click here for our current exhibitor lists on the Expertise Events website.
Q. I would like to buy a specific item at the event, will there be any exhibitors selling this item?
A. Unfortunately we are unable to maintain a current list of all the exact stock items that every exhibitor will be selling/carrying at any/all of our events. In addition to this, each day of the event exhausts different stocks holdings at each exhibitor/s stands, so whilst they may have the items in stock on day one, by the last day the likelihood of stock being on-hand may be less likely. It is best to attend the event as early as you can if you are looking for hard-to-find or exact items, or you may like to look on our exhibitor lists on each website for assistance by product category.
Q. What are the contact details of this exhibitor?
A. Check the exhibitor list on each event website, which includes the exhibitor name, stand number and often a website link if they have secured a listing with our event-website marketing. The lists are normally also split by category to make it easier to locate an exhibitor. On our Onsite Guides, Programs and Directories that are available at each event, further contact information is included on all exhibitors.
Q. How do I hire a wheelchair?
A. It helps to contact us at Expertise Events on 02 9452 7575 and reserve a wheelchair for a specific day at the particular event you wish to attend. This should be done several weeks or at the latest 3 days in advance of the event so that we can book the correct number of chairs with the venue, and to help guarantee the availability of a chair on the day. Once the event is open, visitors should contact and/or visit the Expertise Events Servicentre to collect their chair or seek information on availability on the day.
Q. I purchased online tickets and they haven't come through even when it states 1-2 business days.
A. Send us your details by email to info@expertiseevents.com.au or call us on 02 9452 7575 : first and last name, email, phone, order number and we will have someone check the system and get back to you as soon as possible. (Usually there is a mistake in the email address and that’s why it hasn't come through).
Q. I've lost something at an event....Please help?
A. During the event, all lost items that are handed in are held at the Expertise Events Servicentre. If it is not there, call us again to let us know it hasn't been handed in and we will keep you posted. After the event is ended you need to call the venue as all lost property is passed over to them.
Q. I want to register for the Craft Fair Friend Magazine.
A. We'll be happy to take your details, and put on you on the mailing list. Please supply by email craft@expertiseevents.com.au or phone your full name and postal address.
Q. I want to change my address for the Craft Fair Friend Magazine.
A. Please supply us either by email craft@expertiseevents.com.au or phone your customer number #, full name, old address, new address, phone number.
Q. I want to remove my details from Craft Fair Friend Magazine mailing list.
A. Please supply us either by email craft@expertiseevents.com.au or phone your customer number #, full name and address and we will delete you from the database for mailing.
Q. When are the dates of each event?
A. Check each of the event websites for the most up-to-date information. Otherwise, for a quick link to the websites of all our events go to the ‘Upcoming Events’ box on the Home page of this website.
Q. Do carers for the disabled have to pay entry fee as well as those they are caring for?
A. Carers enter free but they must provide on request at the door some form of carers ID.
Q. Do I need to purchase tickets online for a particular event or can I purchase them at the event?
A. Online ticketing is available for most of our events - please visit the corresponding event website to purchase tickets (credit card only). Online ticketing closes approximately one day before the event, and once the event opens you can only purchase tickets onsite at the door (cash only).
Q. What is your ABN Number?
A. Our ABN is 43 003 932 492 . For further information please contact us on info@expertiseevents.com.au
Q. How do I change/remove my address for the Australian Jewellery Trade Fair/Event Conneqion Expo/SMPTE Conference & Exhibition?
A. Please provide your name, business name and address details and either email those details to info@expertiseevents.com.au or fax them to 02 9451 7282, as changes/removals need to be stated in writing for all trade events.
Q. Is there such thing as a Wholesaler's Day at your public/consumer events?
A. No, all of our consumer events are for the public only and prices are all RRP for visitors.
